Customer Rating: 
Summary: No Speaker Problems
Comment: Many people have already hit on the high and low points of this item. On making my purchase, I weighed the different complaints and strengths people pointed out of the TomTom, Garmin, and other brands. One of the major complaints against TomTom is the speaker. I had to send an XL (not the XL-S) back due to some kind of problem with Windows XP Home Ed. not wanting to recognize it either due to mechanical / hardware failure or something in the software. I'm not sure which. I took a chance that this newer version wouldn't have that kind of issue. I could hear the XL fine, as long as I wasn't blasting music but the difference between it and this model was staggering. The speaker on this one made me back up in the seat and feel like I was being screamed at when at 100%. It's very possible that particular issue with TomTom is hit and miss, but this one at least was extremely loud and clear.
It was easy to set up, gets me where I'm going, and since I was already spending $200.00 I went ahead with the Text to Speech. I need all the help I can get.
The voices you must use for Text to Speech are quite a bit lower than others (Tom and Samantha) so if you happen to have one of the poor speakers I could see this being a problem. As it was, I can hear them clearly and if I don't happen to need the road names the free downloads by community or provided by TomTom are even louder.
In testing it around town, it seems to take the routes I'm accustomed to 95% or more of the time.
This one found my home address from inside the house while plugged into the PC where I had to program the XL.
The packaging felt like I needed a hacksaw and Merlin to get into it, but I suppose in a perfect world we wouldn't have to worry about anyone stealing. That doesn't mean I enjoyed hacking through the evil that is known as the package, but I grit my teeth and endured. It's a small enough gripe and I'd rather have a working GPS once liberated than the inconvenience of whacking through the package.
Customer Rating: 
Summary: Do not buy this device
Comment: Mine broke (frozen after startup) 1.5 months after I bought it, right when I went on vacation. After going to www.tomtom.com/support and installing TomTom Home and following THEIR INSTRUCTIONS it still was frozen, so I called customer support and here is what they told me:
1) The instructions on their TomTom Home software is wrong - you must always turn the product off before unplugging it. They made is sound like it is my fault for following their faulty instructions "do you ever unplug your computer before turning it off". By the way - I do and it still continues to work.
2) Even after phone support the product still doesn't work, and the support person tells me that I must charge the product before use for 4 hours, and then continue to do so on a weekly basis, or this product could corrupt itself. And I should charge for exactly 4 hours - not overnight - because the battery could overheat and it would shut itself down.
This device is too fragile to be used as a portable device. It should be robust like a cell phone if it is to be used as a portable device, not become corrupt on a weekly basis.
Anyway, my device still doesn't work and they gave me the option of sending it in for repair (4 weeks) or returning it to the store I bought it at for a new one.
Customer Rating:
Summary: Defective upload software
Comment: Several other reviewers have mentioned that the unit becomes inoperative when updated online. That happened to me too. I should have listened. Out of the box the unit worked so-so, seemed to make a 15 minute trip out of a 5-minute one. I decided to update online. It took a while to get that going, not user-friendly at all. First of all I made a backup of the software on my computer (that took 30 minutes). After installing the updates, the unit could not connect to the Internet. I tried another computer, did the update all over again. When I tried to use the unit I got a flashing X across the screen. Spent the next 6 hours trying to fix things as suggested by the Tomtom help files. Nothing worked. Tried to reinstall the backed-up software. Did not work either. Thank heavens Amazon lives up to its reputation and makes my return easy.
Customer Rating:
Summary: Inaudible - DO NOT BUY!!!
Comment: I bought this item because a friend owns the Tom Tom One which is great and cheap. I bought the 130S since I wanted the voice to also tell me the street names. This product works as well as the old and simple Tom Tom One and has only one flaw but this is really the decisive one: YOU CANNOT HEAR IT! Even turned up to the max, you cannot hear it. The sound is approximately 30% or less as loud as the old Tom Tom One. And sound is really want counts on this product. I even shipped it back to Amazon and they were so nice to send me new one. But still the same. Inaudible sound! So it is the product and not my model. I called the company (TomTom) and they admitted that the sound does not work well on the 130S. DO NOT BUY! You will regret it.
Customer Rating:
Summary: FINDER KEEPER with 2 problems
Comment: I have owned the tomtom ONE 130S for a few days.
**IT GETS ME TO WHERE I WANT TO GO ON THE ROAD WITH NO PROBLEMS.** No complaints about it's GPS functionality. It works GREAT.
There are 2 issues though:
1)PROBLEM and Solution! (May help out other customers for this product.)
Paragraph (2) of the amazon Product Description noted that:
"The ONE 130S adds text-to-speech to the base 130 model. This means instead of hearing "turn right in 50 feet", you'll hear, "turn right in 50 feet at Ohio Street". In our experience, this is probably the most useful step-up feature for a GPS navigator, and if your looking at the 130, we'd definitely recommend stepping up to at least the 130S."
I ordered and received a 'step up' TOMTOM ONE 130S GPS. I was unable to get the item to function as a 130S. It functioned like the described ONE 130 (not the upgraded 'S'.) It seemed as though it was the WRONG item, or something else was wrong with it.
This problem, or solution to the problem, is not mentioned in the printed instructions that are included in the box with the GPS or in the Adobe Acrobat Operating Manual available from tomtom HOME.
Solution was found on the tomtom website (www.tomtom.com) under the question/answer section:
QUESTION:
What are computer (text-to-speech) voices?
ANSWER:
((** "SAMANTHA - English US" is the ONLY computer voice included among the 130S voices. The others CANNOT read out street names! THIS IS IMPORTANT!-HawkEYE))
A computer voice, also known as text-to-speech, uses a text-to-speech program to convert written text. For example, an instruction like "Turn right", into the sound of a human voice. Your TomTom device makes use of text-to-speech technology to generate computer voices.
Computer voices can read a wide variety of things that a recorded human voice cannot, including street names. This makes spoken instructions much easier to follow.
For example, the spoken instruction using a human voice is limited to "Turn right". The computer voice will say, "Turn right, Church Street."
Among other things, computer voices can also read aloud the following:
Street numbers
Incoming text (SMS) messages
Traffic warnings
Weather information
POI alerts
Tips
2) PROBLEM NOT solved yet.
The "map update guarantee" map is too large to fit the available memory. I tried to download the 'latest' US/Canada map on three different occasions and the download failed because there isn't enough available memory.
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